Refund & Cancellation Policy

Last updated: August 1, 2026

GritForge Subscriptions (Gym Owners)

You can cancel your GritForge subscription at any time from the Billing page. When you cancel, your plan stays active until the end of your current billing period — you won't be charged again after that, and we don't automatically prorate or refund the current period.

If you believe you were charged in error, contact us and we'll look into it. Refunds outside of this policy are considered on a case-by-case basis.

Upgrading or Downgrading Plans

Switching plans takes effect immediately, and Stripe prorates the difference automatically on your next invoice.

Gym Membership Payments (Gym Members)

Membership plans are set and sold by individual gyms, who are independent businesses using GritForge as a platform — the sale is between you and the gym, not GritForge. Refunds, cancellations, and billing disputes for a membership are handled by the gym you joined. If you can't resolve an issue directly with the gym, contact us and we'll help mediate where we can.

Chargebacks

We'd rather resolve a billing issue directly — please reach out before filing a chargeback with your bank, since chargebacks can result in your account being suspended while the dispute is investigated.

This policy was prepared using standard templates for a UK-based SaaS business and has not been reviewed by a solicitor. If you have a legal question about your specific situation, we recommend consulting one.